Buying Xbox 360 250GB Elite Console

I've just been on the phone with X-Box support for more than an hour, in an attempt to resolve a pair of outstanding issues with my X-Box 360. The first was that after a successful licence, my DLC was still not functional without a connection to live. I was told this issue would take up to a week to correct and to be completely honest, I don't care about that.

What I DO care about, is my console's hardware issues. This console is a refurbished console, as one would expect my first had a lovely red ring of death at the beginning of the year and took two weeks to be replaced. I was unhappy, but not adamantly so. The console they sent me as a replacement, however, has a much greater outstanding issue. The disc drive has taken to scratching my discs and locking up the console with startling regularity. My first email to X-Box Support, on March 19. I received a reply on March 20, asking me to answer a series of questions about the issues. I did, and sent a reply on March 22. I was then sent a reply on March 23, suggesting that I restart the console, make sure that it is well ventilated, and that I clear the cache. I'm not an expert, but when discs are being scratched and the disc drive is making unhealthy noises, I am normally led to believe that is a hardware difficulty that cannot be resolved through the means suggested in the reply of March 23.

As the date neared my refurbished warranty's expiration date of 4/19/2010, I called X-Box support directly on April 14 and requested an immediate repair order. Due to the destructive nature of the fault and the fact that my console's warranty was quite near expiration, I asked that the label be shipped to me post-haste. I have not received any shipping label, and my console's repair request has subsequently been cancelled. If I'd like the issue that I reported more than a month into my warranty fixed, I must now pay them one hundred dollars.

I'm not sure about anyone else, though from what I've read and personally experienced, this is about the level of customer service one can expect to receive from X-Box Support. I post this as a warning to any who might be considering the purchase of an X-Box 360 in the near future, or for anyone who has yet to experience the joy of X-Box Support. You're in for a special kind of treat, when the time inevitably comes.Get more detail about Xbox 360 250GB Elite Console.